Sarah Markey-Hamm


Sarah is driven by a passion for events and is a firm believer in the power of face-to-face interactions to build communities, inspire and promote change. Value for clients has been, and always will be, the core of her business thinking. She relishes in master planning, developing and implementing innovative events and concepts that inspire, stimulate and engage audiences.


Thanks to her client relationships and creative spirit, Sarah is a driving force in today’s meetings and events industry and holds influential positions in many industry organisations. She regularly speaks at international events and often sits on industry panels, offering insights into building world class meetings.


To date, Sarah has been Chair of the International Congress and Convention Association (ICCA), Australian National Committee and has held positions on the ICCA Meetings Advisory Group. She has been a board member of Business Events Council of Australia (BECA), President Elect of the International Association of Professional Congress Organisers (IAPCO) and past President of the Meeting Events Australia (MEA) Victorian Chapters.

Abigail Krause

Finance & Office Manager

With 23 years of industry experience and having organised meetings from 100-10,000 delegates, Abigail is an experienced hand at knowing what makes a meeting successful. Over the years, Abigail has occupied ‘every seat’ of the ICMS operation, including on-site conference management, registration, corporate events, new business acquisition and delegate maximisation and sponsorship marketing. Today, Abigail takes charge of Finance, Procurement and Office Management. With her intimate understanding of the business and her passion for ensuring success for every client, she works diligently to ensure every meeting comes in on brief and on budget.

Samara Brown

Conference Co-ordinator

Recently making Melbourne her home, Samara is a new addition to the ICMS team. After completing her Bachelor of Business in Tourism and Hospitality management in 2018, she dived right into the event management world. She has coordinated events across the Asia Pacific and is highly skilled in our event management software EventsAIR. Her passion for technology makes her uniquely placed to build online platforms that enable both virtual and hybrid events. At ICMS, Samara assists the Conference Manager with all aspects of event operations while also creating the online tools and platforms for live, virtual and hybrid events.

Penny Croxford

Conference Manager

Recently joining ICMS, Penny has been delivering events for over 20 years. Based in London for 11 years executing business to business conference and exhibitions globally before returning to Australia and the Corporate sector. She thoroughly enjoys working with client’s and exceeding their conference expectations. With experience handling both corporate and association based events from 100-12,000 delegates Penny understands every facet of event management. This experience combined with her extensive industry contacts makes her well placed to deliver in her role as conference manager.

Kendra Krause

Conference Assistant

Kendra has been with ICMS since 2017, working in the registration team where she directly tends to the needs of delegates. More recently, Kendra has overseen the design side of operations, contributing to the management of ICMS’ proposals and tending to the website. She is a great problem solver with a knack for finding efficient solutions, making her a great addition to the ICMS team.

Glenn Dowling

Systems Engineer

Glenn has been with ICMS for over 20 years and has been instrumental in developing many of our customised event management systems to enhance both capability and reporting functionality to suit the individual requirements of our clients.