Our Team | Icms

Sarah Markey-Hamm

CEO

Sarah is driven by a passion for events and is a firm believer in the power of face-to-face interactions to build communities, inspire and promote change. Value for clients has been, and always will be, the core of her business thinking. She relishes in master planning, developing and implementing innovative events and concepts that inspire, stimulate and engage audiences.

Thanks to her client relationships and creative spirit, Sarah is a driving force in today’s meetings and events industry and holds influential positions in many industry organisations. She regularly speaks at international events and often sits on industry panels, offering insights into building world class meetings. Taking the reins of the family business and with over 30 years of experience within the events sphere, Sarah’s expertise ensures that all ICMS conferences are delivered and met with the very best of industry standards.

Proven excellence in leadership and governance, Sarah is currently the Chair of the International Association of Professional Conference Organisers (IAPCO) Committee of Ethics. In February 2025 she moved into the role of Past President of IAPCO following a successful two years as President. She has also served as the Meeting Events Australia (MEA) Victorian Chapter Chair, Chair of the International Conference and Convention Association (ICCA) - Australian National Committee and has held positions on the ICCA Meetings Advisory Group. She has also been a board member of the Business Events Council of Australia (BECA).

Shana Rafter

Conference Manager

Shana Rafter is a results-driven Event Manager with over a decade of experience delivering high-impact conferences and events across Australia and Mauritius. She is fluent in French and is renowned for strategic planning, stakeholder engagement, and meticulous budget management, with a proven track record of producing large-scale events that engage industry leaders and drive measurable success.

In previous roles in Mauritius, she has led the planning and execution of over 50 conferences, securing senior-level speakers, identifying niche markets, and cost savings through smart budgeting and contract negotiation. She has demonstrated expertise in moderating live panels, managing cross-functional teams, and executing post-event evaluations to drive continuous improvement.

Shana has previously held key coordination roles at Epicure, Grand Hyatt Melbourne, and RACV City Club, overseeing hundreds of high-profile corporate, social, and government events. She is skilled in onsite logistics, client and vendor relationship management, sales strategy, and team leadership — consistently delivering seamless event experiences from concept to completion.

Combining global insight with local excellence, Shana is a seasoned professional who brings a passion for crafting events that leave lasting impressions and achieve strategic outcomes.

Glenn Dowling

Office Manager

Glenn has been with ICMS for over 30 years and has been instrumental in developing many of our customised event management software systems to enhance both capability and reporting functionality to suit the individual requirements of our clients. Providing friendly support on-site and behind the scenes, his ability to assist with a range of delegate enquiries makes him an integral member of the ICMS team, assuring a smooth delivery of all events.

Nick Finster

Conference Assistant

With a passion for marketing, social media, and delegate relations, Nick ensures all of ICMS’ conferences thrive. Passionate about the digital sphere, Nick emphasises engagement for delegates and clients, leveraging digital platforms to attract broader audiences and cultivate meaningful connections. Nick's expertise guarantees each event receives the attention it deserves, propelling ICMS forward.

Declan Hamm

Conference Assistant

Possessing a growing knowledge and understanding of the events industry, Declan ensures that clients and delegates receive the very best support alongside a seamless conference experience. With a base in business and finance, Declan’s dedication and commitment play a pivotal role in ICMS' delivery of exceptional events that exceed client expectations.