PROGRAM

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Paper Submissions for Oral Presentations

Presenters whose abstracts have been accepted for Oral presentation at the ANZCMHN International 30^th Conference are required to submit their Full Papers to the Conference Secretariat (ICMS) by Friday 16^th July. Papers must be submitted using the official template and follow the guidelines.

To download a copy of the guidelines in Microsoft Word format please click here: Paper Preparation Guidelines

To download a copy of the template in Microsoft Word format please click here: Paper Template

Papers will be published prior to the conference on CD-Rom and will be distributed to all delegates. Should your full paper not be submitted by the deadline it will not be published.

Simon Corbell MLA - Opening Address

Minister for Health; Minister for Planning; ACT Legislative Assembly

At age 31, Simon Corbell became the youngest Cabinet Minister in the history of Territory self-government when he was sworn in as part of the Stanhope Labor Ministry, following the election of the ALP to government at the 2001 ACT elections. As Minister for Planning, Mr Corbell successfully developed and passed legislation to establish an independent Planning and Land Management Authority and Land Development Agency; introduced a collaborative planning partnership between the ACT Government and those who live, work, play, learn and invest in a neighbourhood; and protected Canberra's garden city character while encouraging sustainable development. He is overseeing a long term plan for Canberra's future through a collaborative strategic spatial planning exercise, which will incorporate an integrated Transport Plan. In December 2002, Simon Corbell became ACT Minister for Health while retaining responsibility for Planning. Simon will continue Labor's program of reforms to deliver a public health and community care system that is accountable, efficient, cooperative and consultative to achieve better governance, better health outcomes and provide better services for people in the ACT.

Simon Champ - Keynote Speaker

Simon Champ has been an activist in mental health reform for twenty years. He was a founding member of the Schizophrenia Fellowship of NSW and inaugural chair of the Australian Mental Health Consumer Network. He served for five years as an independent on the National Community Advisory Group on Mental Health and served on the Mental Health Council of Australia. He is currently a Director of Sane Australia. Simon has a B.A. in fine arts and graduate diploma in painting from Sydney University. His work is informed by a keen interest in spirituality.

Jon Chesterson - Workshop Facilitator

Jon Chesterson works in promotion and prevention for Hunter Mental Health, NSW. He has a broad clinical, educational and management background as a mental health nurse, published a few articles and book chapters including CD-ROM, and is a reviewer for three refereed international nursing journals. He was recently appointed as a board director for the Psychiatric Rehabilitation Association in NSW, is current convenor of the Hunter Mental Health Conference, an active fellow of the Australian & New Zealand College of Mental Health Nurses, Project Consultant for Credentialing and advisor to the ICN for the region on mental health nursing through the Royal College of Nursing Australia.

Margaret Grigg - Keynote Speaker

Margaret Grigg is a mental health nurse with extensive clinical, administrative and academic experience. Most recently she has been working as a Senior Lecturer in Mental Health Nursing in a joint appointment between the Centre for Rural Mental Health and LaTrobe University Bendigo. In August 2003 she will commence a temporary post with the World Health Organisation as a Technical Officer within the Department of Mental Health and Substance Dependence, Mental Health Services Policies and Services Team. Her position includes the coordination of the evaluation of the WHO Policy project and the provision of technical assistance to countries in mental health policy, planning and service development.

Kelly Koerner - Keynote Speaker and Workshop Facilitator

Kelly Koerner, PhD, is a clinical psychologist and an expert trainer and consultant in Dialectical Behavior Therapy (DBT). She served as Clinical Supervisor and research therapist for Marsha Linehan's National Institute of Mental Health grant treating chronically suicidal women who meet criteria for borderline personality disorder. She is currently Vice President of Behavioral Tech and co-investigator on grants developing computer-based courses for mental health professionals. Her most recent publications include a review of the empirical support for DBT and how to overcome barriers to implementing DBT and other evidence based practices in routine settings.

Phil Maude - Workshop Facilitator

Dr Phil Maude is Senior Lecturer and Academic Coordinator of higher degrees and research within the School of Nursing at The University of Melbourne. Phil is a research fellow with the Victorian Centre for Nursing Practice and Research (a Joanna Briggs collaborating centre) and holds a joint appointment as manager of research and education at the Alfred Hospital. Phil has recently completed a World Bank funded 5^th Health Project within Indonesia and has recently been a visiting fellow and consultant to the National University of Singapore and Khoen Kaen University in Thailand. He currently supervises eight higher degrees by research and teaches Psychopharmacology, Professional Issues and Research Methods. He has 12 years experience in nursing education and was formerly appointed by the Department of Premier and Cabinet to review the nursing curriculum for addiction studies content in Western Australia. Phil is a fellow of the Australian and New Zealand College of Mental Health Nurses, founding member of the Board of Research, Victorian State Councillor and has represented the college as Program Convenor for the college's 2001 and 1998 International Conferences. Publications have concerned HIV and mental illness, ethical health care issues and theories of aggression and contribution towards the first Australian collaborative text for mental health nurses. Phil has received a variety of research grants. He has completed a large project that has developed video and animation resources in psychopharmacology to nurses, is establishing an interactive web page for clinical nurse preceptors and conducting a study of nursing student clinical preceptorship, investigating homelessness and working on a large grounded theory study on occupational violence in nursing in Victoria.

Paul Morrison - Keynote Speaker

BA (Hons) PhD Grad Dip Counselling PGCE RMN RGN Associate Fellow and Chartered Psychologist with the British Psychological Society, Member of the Australian Psychological Society and the Royal College of Nursing Australia. Registered Nurse and Registered Psychologist. Currently Professor in the School of Health Sciences at University of Canberra. He held academic positions in the UK and Australia and has taught in a range of subject areas with undergraduate and postgraduate students including mental health, research techniques, psychology applied to nursing, professional development issues, communication skills and the psychology of caring relationships. In recent times he has focused on counselling skills and narrative therapy and Web enhanced modes of teaching and learning. Paul is an established researcher with a commitment to clinical research which has a direct impact on the quality of patient care and the work environment of practising nurses and other health care workers. He has been awarded a substantial number of grants for studies which evaluate care in mental health settings, in the management of medication side-effects, and in an interim secure forensic unit. He has presented at many international conferences. Paul has over 80 publications (12 books and refereed and professional journal papers). Two of the books have been translated into German, Norwegian and Indonesian.

Nicholas Procter - Keynote Speaker

Associate Professor Nicholas Procter PhD MANZCMHN is a distinguished mental health nurse and researcher with a strong focus on issues in multicultural mental health care. Today a key focus of his work is in designing effective ways in which health and human service professionals can engage with suicidal and self-harming asylum seekers to reduce the risk of suicide.

Winner of several awards for his academic, professional and community work Professor Procter is advisor to Multicultural Mental Health Australia (2003-2008), the leading Commonwealth Government program in multicultural mental health and suicide prevention. He is also a member of the Commonwealth Department of Health and Ageing Panel for the Provision of Writers and Reviewers in the Areas of Promotion, Prevention and Early Intervention for Mental Health, and Suicide Prevention (2004-2007). A former Research Fellow with the Bob Hawke Prime Ministerial Centre, in 2002 Professor Procter received the prestigious Government of South Australia Nursing Excellence Award for Nursing Education.

Barbara Wolfe - Keynote Speaker

Dr Wolfe has been actively involved in Mental Health Nursing for the past seventeen years. She has been a faculty member of Harvard Medical School since 1990, in the Department of Psychiatry. She is the President Elect of the American Psychiatric Nurses Association and currently the Director of the Research Collaborative at the Institute for Nursing Healthcare Leadership-Boston. Dr Wolfe is a clinical specialist in Adult Psychiatric and Mental Health Nursing, and has also worked in the field of Child and Adolescent Psychiatry. Over the last ten years she has written an extensive range of publications including studies in biobehavioral nursing research and eating disorders. Her contributions to Mental Health have been recognised through many awards including Psychiatric Nurse of the Year Award, American Psychiatric Nurses Association in 2000.

Stan Alchin Award

Every year at the Australian and New Zealand College of Mental Health Nurses Conference a very prestigious award is presented. The Stan Alchin award honours a person who has been an outstanding advocate for all matters pertaining to mental health. This award is given to the best three clinical papers presented at the conference by current clinicians.

>> 1^st Prize: AUD 1,500.00
>> 2^nd Prize: AUD 250.00
>> 3^rd Prize: AUD 250.00

All papers eligible for this Award will be judged using the following criteria:

1. The presentation relates closely to the conference theme
2. The paper is related in some major way to clinical practice
3. The paper makes a significant contribution to new or existing knowledge
4. The implications for clinical mental health nursing practice are clear and explicit
5. The presentation has a clear focus
6. The key concepts are clearly defined
7. The presentation demonstrates a logical progression of ideas
8. The presentation was couched in everyday language
9. The overall conference presentation was of a high standard

DBT Workshop

> Kelly Koerner

Date: Monday 20 - Tuesday 21 September
Time: 08:30 - 17:30
Cost: AUD 300.00

Please note: Places are strictly limited to 30 participants so please ensure you book early.

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Dialectical Behaviour Therapy: Essential Characteristics and Clinical Outcomes

Dialectical Behaviour Therapy (DBT) is a cognitive behavioural treatment shown to reduce life threatening behaviour, intentional self-injury and substance abuse among individuals with multiple serious and chronic psychiatric disorders, including borderline personality disorder. After an overview of DBT's essential characteristics, evidence regarding clinical outcomes and the latest development of the treatment will be presented.

Research Workshop

> Phil Maude

Date: Monday 20 September
Time: 08:30 - 12:30
Cost: Included in full registration.

Please indicate attendance on your registration form.

Non registered delegates: AUD 45.00

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Practice Development: Concepts, Process and Outcomes

In this workshop we will explore establishing a philosophy of practice, utilising clinical reflective practice group work to develop the workforce and group problem solving common practice development needs such as group programs, recovery focussed programs and family work. The importance of practice development activity to an organisation should not be underestimated. If managers and practitioners are to lead the development of practice it is essential that the nature and scope of practice development activity is clearly articulated. Come on a journey to see how your workplace can be transformed into a reflective practice development unit.

Credentialing Workshop

> Jon Chesterson

Date: Monday 20 September
Time: 13:30 - 17:30
Cost: Included in full registration.

Please indicate attendance on your registration form.

Non registered delegates: AUD 45.00

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Landmark to Define the Scope of Practice of Mental Health Nursing: The Credential for Practice Program (CPP)

The International Council of Nurses (ICN) state credentialing demonstrates 'Marks of quality or achievement, indicating to employers, professional peers, consumers and other stakeholders, what might reasonably be expected from a credentialed nurse'. The Credential for Practice Program (CPP) establishes a new landmark in defining the scope of practice of mental health nursing. Mental health nurses will be peer reviewed against specific criteria for a credential that is recognised and transferable Australia wide. This pre-conference workshop focuses on 3 areas: Evaluation of key research findings and validation of the CPP; establishing the CPP nationwide in Australia; and practical hands on presentation and discussion on how to apply.

Collaborative Therapy Workshop

> Monica Gilbert, Katie Wyman, Matthew Musgrave

Date: Monday 20 September
Time: 08:30 - 12:30
Cost: Included in full registration.

Please indicate attendance on your registration form.

Non registered delegates: AUD 45.00

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Studies show that while a high proportion of people with psychotic disorders in Australia take medication, few receive psychosocial interventions.

Many of these people acknowledge the need for this support. 40% of people treated with medication alone will relapse within two years. The Collaborative Therapy model developed at the Mental Health Research Institute in Victoria addresses this need based on three core elements:

1. Training for staff in delivering collaborative therapy - (core module) for a range of disorders including schizophrenia, bipolar disorder and co-morbid illness, inclusive of a relapse prevention program that is focussed on lifetime sustainability.

2. Fostering self-efficacy for consumers through their role in treatment planning.

3. A research design for the intervention, which enables real outcome measurement.

The Collaborative Therapy model is currently being established in the Belconnen Adult Mental Health Team in the ACT, and will be implemented across all adult teams over the next 12 to 18 months.

The model set out to provide the skill base and practice framework that will ensure that psychosocial interventions are available to the maximum number of people in treatment. This combination of medication and psychosocial support is found to be the most effective form of treatment for improving quality of life and preventing relapse.

This workshop will be lead by Monica Gilbert and Katie Wyman from the Mental Health Research Institute, a clinician from Belconnen Mental Health Team and a consumer who has been involved in the trial. It will explain the Collaborative Therapy model, and discuss the experience to date of implementing Collaborative Therapy in real world service provision in the ACT.

Working With Families (WWF) Workshop

> Yun-Hee Jeon

Date: Monday 20 September
Time: 13:30 - 17:30
Cost: Included in full registration.

Please indicate attendance on your registration form.

Non registered delegates: AUD 45.00

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The WWF program is a highly successful initiative of the Sutherland Division of Mental Health, which has been in existence since 1997. The WWF program is based on the Pyramid of Family Care (PFC) model, in conjunction with a capacity building framework of the service for working with families of people with mental illness. Consisting of service development and family engagement and support components, program objectives include increasing the capacity of the mental health services to work with families and decreasing distress and burden for families. Interim reports and anecdotal evidence suggest that the program has demonstrated outcomes such as increasing clinician contacts with families, increased knowledge and skills of clinicians, decreased distress for families, and high levels of satisfaction reported by families.

Description of WWF interventions follows:

1. WWF breakfast forums for mental health professionals (MHPs): monthly forum.

2. Basic skill training for MHPs: A three-hour session, covering issues of confidentiality, assessment, assessment techniques and interventions in working with families.

3. Psychoeducation group facilitator training program.

4. Connection, access and general education for families.

5. Family psychoeducation program: structured psychoeducation sessions (two hours a week for six weeks).

The workshop consists of three sessions including introduction of the WWF program and its conceptual framework; provision of basic skill training for MHPs; and evaluation of the program. In line with the National Mental Health Policy and the Second National Mental Health Plan, the WWF program will potentially:

> Increase families' knowledge and coping skills in caring for their mentally ill relative

> Improve the course of mental illness for the mentally ill person by assisting the family to manage

> Improve quality of life and well being of families of people with mental illness

> Improve families' satisfaction with services

> Improve responsiveness of services to the needs of families, coordination and continuity of care for them

> Foster staff and family partnerships and empowerment through structured education and training programs.

Concurrent Substance Abuse Workshop

> Richard Clancy, Stan Alchin Award participant 2003

Date: Tuesday 21 September
Time: 08:30 - 12:30
Cost: Included in full registration.

Please indicate attendance on your registration form.

Non registered delegates: AUD 45.00

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Working With Mental Health Clients Who Have Concurrent Substance Abuse Issues.

There are few greater challenges than working with clients with comorbid mental health and substance use problems. This workshop will provide staff with practical strategies for working collaboratively with these clients. It is suited to clinicians with a grounding in mental health who wish to improve their skills in working with clients with a dual diagnosis. Putting theory into practice is a focus within the workshop.

Theoretical underpinnings will include Prochaska & DiClemente's Cycle of Change, Osher & Kofoed's Stages of Treatment and the Mueser et al Principals of Integrated Dual Diagnosis Treatment. The workshop will cover some broad issues relating to dual diagnosis such as substance use assessment, engagement, motivational enhancement, goal setting and treatment strategies. Workshop participants will be encouraged to discuss case scenarios in order to illustrate the application of theory to practice.

Consumer Perspective Workshop

> Cath Roper

Date: Tuesday 21 September
Time: 13:30 - 17:30
Cost: Included in full registration.

Please indicate attendance on your registration form.

Non registered delegates: AUD 45.00

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Growing consumer perspective on the edifice of psychiatry.

There is apparent support for the legitimacy of consumer perspective in the professional development of mental health practitioners. Such support is partly as a response to the disturbing realisation that consumers have often cited attitudes of those providing clinical care as being just as hard to recover from as any disability associated with mental illness.

So why is it that despite a strong rhetorical presence in our national strategic documents, our practice standards for mental health practitioners and our state documents does consumer perspective in education and training remain fragmented and under resourced?

This workshop will explore how we might 'grow consumer perspective'. We have a consumer workforce that vastly under utillised. What might be achieved if we could really place consumer perspective on the agenda and contribute to the professional development of the mental health/psychiatric nursing workforce?

The workshop facilitator(s) will take the view that consumer perspective a philosophy, a discipline and a movement which can be appreciated and learnt about by anybody willing to study it.

These three connected parts will be explored briefly before moving onto facilitated interactive discussion aiming to address the following in relation to consumer perspective:

>> Explore how this expertise can be strengthened
>> Reflect on hindrances experienced in the workplace
>> Exchange knowledge about existing projects both good and bad
>> Create a 'take away menu' of ideas for reference.

Hypothetical with Geoffrey Robertson

>> Proudly sponsored by Janssen-Cilag,
Mayne and La Trobe University

Date: Tuesday 21 September
Time: 19:30 - 22:00
Cost: Delegates - AUD 25.00
Non registered delegates: AUD 45.00

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HYPOTHETICAL

Geoffrey Robertson is a QC, author and media personality who is well known as a moderator of many hypotheticals. Originally developed as a series for the Australian Broadcasting Corporation, Geoffrey has since run hypotheticals which raise controversial opinions on issues including child sex abuse, drugs, multiculturalism and AIDS.

Geoffrey Robertson will facilitate a guest panel representing the main stakeholders in the mental health field who will discuss 'Mental Health Nursing, A Changing Landscape', changing roles, changing relationships, changing challenges and changing approaches.

Balloon Aloft

Delegates who register and pay by the early bird fee (Friday, 16 July 2004) will be eligible to win a hot air balloon trip across Canberra valued at AUD 600.00.

Canberra is one of the most beautiful cities to be found anywhere and there is no better way to appreciate all of Canberra's natural charms, than from a 'Balloon Aloft' flight. As a new day breaks over our nation's capital, enjoy a bird's eye view of Canberra from your Balloon Aloft on the morning air currents. After descending to a champagne celebration you will leave with memories that will last a life time.

Sunrise champagne flights run daily, followed by a gourmet breakfast at the Hyatt. To book telephone Balloon Aloft on +61 2 6285 1540 or www.balloon.canberra.net.au Make sure you don't miss the draw for this wonderful prize, REGISTER EARLY.

Please note: The winner will be notified by the first week of August 2004.

Registration Information

All prices are quoted in Australian dollars (inclusive of GST). Payment in any other currency will not be accepted.

REGISTRATION FEES
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>> Early Bird Deadline 26 July / From 26 July

Member = AUD 730.00 / AUD 840.00
Non-Member = AUD 930.00 / AUD 1,040.00
Undergraduate Student* = AUD 525.00 / AUD 525.00
Carer/Consumer** = AUD 525.00 / AUD 525.00
Day Registration = AUD 350.00 / AUD 350.00
DBT Workshop (Full Day) = AUD 300.00 / AUD 300.00

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WORKSHOPS (HALF DAY) = Included In Full Registration

Research Workshop
Credentialing Workshop
Collaborative Therapy Workshop
Working With Families Workshop
Concurrent Substance Abuse Workshop
Consumer Perspective Workshop

Non Registered Delegates = AUD 45.00

Please note: *Undergraduate students are required to fax identification or documentation verifying their status. **For assistance with funding Consumers can apply via e-mail to anzcmhn2004@icms.com.au

REGISTRATION ENTITLEMENTS
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>> FULL & UNDERGRADUATE STUDENT / CARER REGISTRATION

Entry to all sessions (except Hypothetical)

Lunch daily

Morning and afternoon tea daily

Attendance at Welcome Reception

Janssen - Cilag Breakfast

Conference satchel

Entrance into the trade exhibition

Conference Dinner

Full Papers CD-Rom

Final Program

>> WORKSHOP REGISTRATION

Entry to registered workshop session

Lunch on the day of the workshop (DBT Workshop only)

Morning or afternoon tea on the day of the workshop

>> DAY REGISTRATION

Entry to all sessions on the day of registration (except Hypothetical)

Lunch on the day of registration

Morning and afternoon tea on the day of registration

Conference satchel

Entrance into the trade exhibition

Full Papers CD-Rom

Final Program

>> Day registration does not include the social program.

PAYMENT
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Registration cannot be confirmed until full payment is received. The Conference Secretariat can accept the following methods of payment:

>> CHEQUE/MONEY ORDER/BANK DRAFT
Please make payable to 'ANZCMHN 2004'

Overseas delegates: Personal cheques from overseas delegates will not be accepted. Company cheques will only be accepted if issued from an Australian bank.

>> TELEGRAPHIC TRANSFERS
Telegraphic transfers will be accepted, free of fees, to the account listed below.

To ensure prompt reconciliation please send a copy of the transfer record to the Conference Secretariat. Please ensure your name is on the transfer record.

SWIFT Code: CUSCAUZSXXX
BSB No: 801 009
Account No: 116 3678
Account Name: ANZCMHN 2004
Bank: The Credit Union of Canberra
Branch: Locked Bag 1, Deakin ACT 2600 Australia

>> CREDIT CARD
All major credit cards are accepted:
American Express, Diners Club, MasterCard and Visa. Credit Card payments will appear as ICMS Pty Ltd on your credit card statement.

REGISTRATION ACKNOWLEDGMENT
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Your registration will be acknowledged via fax or by post within 7-10 working days of receipt of the registration form.

ALTERATIONS
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Alterations to your registration will not be accepted over the telephone.

Alterations must be in writing via:

E-mail - registration@icms.com.au

Fax - +61 3 9682 0288

Post - ANZCMHN International
30^th Conference
C/- 84 Queensbridge Street
Southbank VIC 3006 Australia

CANCELLATIONS & REFUNDS
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Cancellations must be advised in writing to the Conference Secretariat.

Cancellations received before Friday, 16 July 2004 will receive a refund of registration fees, less an administrative charge of AUD 100.00.

Cancellations after this date will not be refunded.

ON-SITE REGISTRATION
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The Registration desk (see below for details) will be open from Monday, 20 September 2004. On-site delegates are not guaranteed a Conference Satchel.

Registration Desk Hours

Monday 20 September = 08:00 - 17:00

Tuesday 21 September = 08:00 - 19:00

Wednesday 22 September = 08:00 - 17:00

Thursday 23 September = 08:00 - 17:00

Friday 24 September = 08:00 - 16:00

Social Program

Welcome Reception
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>> Date: Tuesday 21 September
>> Time: 17:30 - 19:00
>> Venue: Exhibition Hall, National Convention Centre
>> Cost: Inclusive for registered delegates. Please indicate your attendance on the registration form.
>> Additional ticket: AUD 50.00
>> Dress Code: Smart Casual

An invitation is extended to all delegates to attend the Welcome Reception.

This informal function will provide delegates with an opportunity to relax with colleagues and meet new friends.

Oration & Investiture Ceremony
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>> Date: Wednesday 22 September
>> Time: 19:00 - 22:00
>> Venue: House of Representatives Chamber, Old Parliament House, King George Terrace, Parkes ACT 2600

Followed by drinks and canapés in Kings College Hall

>> Cost: Inclusive for registered delegates
>> Additional ticket: AUD 30.00
>> Dress Code: Gown or semi formal

Please note: Limited tickets are available for the Oration and Investiture Ceremony so please ensure you book early.

'Time management… the debate we have to have in contemporary Australia'

>> Orator: Geraldine Doogue

Geraldine Doogue's media career began in 1972 and encompasses print, television and radio, both commercial and public. Geraldine is the recipient of two Penguin Awards and a United Nations Media Peace Prize for her role in ABC TV's reporting of the Gulf War. She has also been awarded a Churchill Fellowship for social and cultural reporting and in 2003, she was recognised as an Officer of the Order of Australia for services to the community and the media. Geraldine currently hosts ABC TV's Compass program, which looks at issues of spirituality, philosophy and belief, every Sunday evening. Geraldine joined ABC Local Radio in 2004 to present the award-winning Sunday Profile program.

Janssen - Cilag Breakfast
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>> Date: Thursday 23 September
>> Time: 07:30 - 08:30
>> Venue: Ballroom, National Convention Centre
>> Cost: Inclusive for registered delegates

Delegates are encouraged to wake up early for the Janssen-Cilag breakfast being held on the Thursday morning. Please ensure you indicate your attendance on your registration form.

Risperdal Consta. A new opportunity for the right patients As the first atypical available in a long-acting formulation, Risperdal Consta fulfills one of the most significant unmet medical needs in schizophrenia treatment. Risperdal Consta is an innovative advancement in schizophrenia treatment that uses sophisticated technology called Medisorb and enhances patient outcomes by promoting continuous, steady drug delivery and improving patients' ability to adhere to treatment.

You are invited to join us for breakfast and hear about the experience of both a psychiatrist and mental health nurse who have experience with over 100 patients in Australia receiving Risperdal Consta.

Sponsored by Janssen-Cilag Pty Ltd

Conference Dinner & Eli Lilly Partnership in Wellbeing Awards
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>> Date: Thursday 23 September
>> Time: 19:00 - 01:00
>> Venue: Royal Theatre, National Convention Centre
>> Cost: Inclusive for registered delegates. Please indicate your attendance on the registration form.
>> Additional ticket: AUD 80.00
>> Dress Code: Smart casual

The conference dinner is always a memorable part of the conference.

All delegates are encouraged to attend.

Accommodation Information

ICMS Travel, as the official housing bureau for the Conference, has been able to secure discounted accommodation rates at selected hotels.

Reservations need to be made before Monday, 16 August 2004.

The room rates are per night and do not include breakfast (except Crowne Plaza). Accommodation will be allocated in order of receipt of bookings and payment. Each delegate should complete a separate accommodation form, a clear photocopy of the form is acceptable.

Delegates are advised to book accommodation early as rooms may be limited due to the Floriade Festival.

ARRIVAL TIME
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Please indicate on your registration form your estimated time of arrival to the hotel. Check-in time is usually between 13:00 to 15:00. Should you wish to guarantee your room is ready before the hotel check-in time it is recommended that you book and pay for the room for the evening prior to your arrival. Failure to advise your arrival time may mean that your room will be released.

DEPOSIT
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To secure your reservation a deposit equivalent to one night's room tariff is required. If paying by credit card your details will be passed onto the hotel as guarantee. The hotel may not initially deduct a deposit payment from your credit card but may charge you full payment at the time of check-out. Bookings cannot be made until ICMS Travel receives your payment or credit card details. Room rates are in Australian Dollars and include the Australian Goods and Services Tax (GST).

PAYMENT
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The Conference Secretariat can accept the following methods of payment:

>> Cheque/Money Order/Bank Draft: Please make payable to ICMS Travel Trust.

>> Overseas delegates: Personal cheques from overseas delegates will not be accepted. Company cheques will only be accepted if issued from an Australian bank.

>> Telegraphic Transfers will be accepted, free of fees, to the account listed below.

To ensure prompt reconciliation please send a copy of the transfer record to the Conference Secretariat. Please ensure your name and ANZCMHN 2004 is on the transfer record.

SWIFT Code: ANZBAU3M
BSB No: 013 435
Account No: 3103 44706
Account Name: ICMS Travel Trust
Bank: Australian and New Zealand Banking Group Limited
Branch: 307 Clarendon St, South Melbourne VIC 3205 Australia

>> Credit Card: All major credit cards are accepted (American Express, Diners Club, MasterCard and Visa)

CHANGE OF BOOKING
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Alterations to your accommodation booking will not be accepted over the telephone. Alterations must be in writing via:

E-mail registration@icms.com.au
Fax +61 3 9682 0288
Post ANZCMHN 2004
C/- 84 Queensbridge Street Southbank VIC 3006 Australia

Please note the Conference Secretariat cannot accept new accommodation bookings or amendments to existing accommodation bookings after Monday, 16 August 2004. Accommodation bookings and amendments after Monday, 16 August 2004 will need to be forwarded directly to the hotel.

CANCELLATION OF BOOKING
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Cancellations must be advised in writing to the Conference Secretariat. The deposit will be forfeited for all cancellations received after Monday, 16 August 2004, or if the room is not occupied on the advised date of arrival.