2nd Australasian Conference on Safety and Quality in Health Care

Session Details

Consumer Empowerment

Wednesday, 11 August 2004 11:00 -12:00

Bradman Theatrette

Chair Ms Alice Jones Calvary Health Care ACT 
Satisfaction Measurement and Quality Improvement: Quantifying the Return on Your Investment
  • Terry J Grundy, Press Ganey Associates Pty Ltd
    • Improving the Consumer Surveyor Involvement in Mental Health In-depth Reviews
  • Heather McDonald, The Australian Council on Healthcare Standards
    • Exploring Consumer Participation in Clinical Governance in the Australian Environment
  • Dr Derek Weir, Australaia's Health Pty Ltd