2nd Australasian Conference on Safety and Quality in Health Care

Session Details

Consumer Empowerment

Tuesday, 10 August 2004 11:00 -12:30

Sutherland Theatrette

Aim
Provide an overview of lessons learnt from consumers involved in healthcare improvement projects.

Objectives
Provide delegates with practical knowledge of the skills required for successful consumer involvement.

Provide a forum for consumers to share their experiences of being involved in health care improvement projects.

Chair Bev Gow-Wilson ACT Community Health 
Involving and Working with Consumers
  • Mr John Windle, TASC 2 State Steering Committee and WAHS Quality and Safety Council
    • Consumers and Root Cause Analysis
  • Fiona Tito Wheatland, ACT Quality and Safety Forum
  • Ms Christine Waller, ACT Mental Health Services
  • Dr Elizabeth O'Leary
    • Consumer Feedback - Dialogue
  • Darlene Cox
    • Aboriginal Men's Health: Enabling Community Voices -The Wentworth Area Health Service Experience
  • Ms Kathleen S Harrison, Wentworth Area Health Service, Stream of Chronic & Complex Care