PROGRAM

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Keynote Speaker - James Bagian

(Sponsored by NSW Health)
Dr James Bagian has extensive experience in the fields of human factors and both aviation and patient safety. He was chosen as the first Director of the Department of Veterans Affairs’ National Center for Patient Safety in 1998. A former NASA astronaut for 15 years, he flew on two Space Shuttle missions and following the 1986 Challenger space-shuttle explosion, supervised the capsule's recovery from the ocean floor and led the development of the Space Shuttle Escape System that is now in use. Dr Bagian holds a B.S. degree in mechanical engineering from Drexel University and a doctorate in medicine from Thomas Jefferson University. He is a member of the National Academy of Engineering and is on the faculty of the Uniformed Services University of Health Sciences and University of Texas Medical Branch. Dr Bagian received the American Medical Association’s 2001 Dr Nathan S. Davis Award for outstanding public service in the advancement of public health.

Keynote Speaker - Helen Bevan, OBE

(Sponsored by ACSQHC)
Professor Helen Bevan is Director of Redesign for the National Health Service Modernisation Agency (England). She is a national leader of the NHS improvement movement. Her core role is to identify emerging directions and approaches to improvement and test their applicability in the NHS. The aim is to keep NHS improvement thinking fresh, relevant, full of impact and at the leading edge. Currently, Helen is leading work within the NHS to shift the main improvement focus from a series of national programs to "mainstream" capability for improvement in every local organisation and team. She is also working with the NHS's new corporate university NHSU, to establish a faculty of healthcare improvement.

Helen is a visiting professor at De Montfort University. Current research interests are enabling a culture of innovation in healthcare organisations, and what the NHS can learn from mass movements in its quest to build a national improvement movement. Helen was made an Officer of the Order of the British Empire (OBE) in the Queens New Years Honours list in 2001 for services to healthcare.

Keynote Speaker - Mr Brennon Dowrick

Brennon Dowrick is Australia's most successful male gymnast. He is a dual Olympian and dual Commonwealth Games Gold Medallist. Currently on the board of the Australian Gymnastics Federation, Brennon is also Chairperson of the AIS Athletics Commission. He uses his experiences in international competition as a basis for his entertaining and motivating speeches to corporate and government groups, often incorporating spectacular gymnastic displays on the pommel horse.

Keynote Speaker - Dr Douglas Eby

Dr Eby, a Board Certified Family Physician with a Masters in Public Health in Planning and Administration, has worked as a physician executive for the past 9 years helping lead a Native health system to international prominence. As the Vice President for Medical Services for Southcentral Foundation at the Alaska Native Medical Center he has played a significant leadership role in this Alaska Native customer-owned integrated healthcare system's transformation based on customer centered thinking and building on the values and strengths of the Alaska Native community.

Dr Eby has lived and worked in a number of locations around the world and has worked professionally particularly with indigenous health systems in their journey towards health in systems now dominated by other non-indigenous groups. He has lived and worked with Alaska Native health leaders for most of the past 14 years helping with the redesign of an entire integrated health system around the priorities, values, and wishes of the Native community while incorporating many internationally recognized best practices.

Keynote Speaker - Mr Martin Fletcher

Martin is currently working at the UK National Patient Safety Agency where he has played a lead role in the development and roll out of the national patient safety strategy in England. Prior to moving to the UK in January 2003, Martin worked in a variety of health care service delivery, management and policy roles within the Australian health care system. Most recently, this included Director of the Office of the Australian Council for Safety and Quality in Health Care(within the Australian Department of Health and Ageing). Martin has a background in behavioural sciences and social studies and has post graduate qualifications in public sector management and a graduate certificate in health economics.

Keynote Speaker - Mr Gerry Gannon

Gerry Gannon is an experienced conference MC having officiated at over 50 conferences, conventions, workshops and seminars in the past five years, his reputation grows as does his demand amongst new and existing clients. A quick wit - a legacy of his Irish background - ensures conferences are enjoyable as well as meaningful. Gerry is a member of the Meetings Industry Association of Australia (WA) and is active on its professional development committee. He is also a member of the Perth Convention Bureau and is a former Director of the Tourism Council of WA. He is also President of the Royal Flying Doctor Service (WA), Vice Chairman of the Australia-Malaysia Business Council (WA) and Vice Chairman of Access 31 Community Television in WA.

Keynote Speaker - Dr John Helfrick

(Sponsored by AAQHC)
Dr Helfrick is the President-Elect of the International Society for Quality in Healthcare (ISQua). He has served in various capacities with the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) since 1984 and for eight years was a member of its Board of Commissioners. In 1997 and 1998 he served as Chairman of the Board of the Joint Commission. Under his leadership as Chairman, several task forces were created to address important emerging issues for the Joint Commission. These included the JC Oversight Group, which developed Joint Commission International, the Accreditation Process Improvement Task Force, the Complex Organization Task Force and the Restraint Standards Task Force. Dr Helfrick also played a leading role in the development of the Joint Commission's approach to addressing sentinel events in healthcare organizations. In February 2000, Dr Helfrick stepped down from the Board of Commissioners and became Vice President of Joint Commission International and Executive Director of International Relations until January 2003.

Dr Helfrick has more than 40 publications in the scientific literature and has participated extensively in clinical and laboratory research. He chaired the American Association of Oral and Maxillofacial Surgeons special committee on the development of Parameters of Care for a period of ten years, and in 1991 he was the recipient of a $1.5 million grant from the Agency for Health Care Policy and Research to study the dissemination of professional parameters of care. He is a Fellow of the American Association of Oral and Maxillofacial Surgeons, and in 1993 was recipient of that Association's Distinguished Service Award. In 1997 he was awarded honorary Fellowship in the Royal College of Surgeons, London, England.

Keynote Speaker - Ms Julie McCrossin

Julie McCrossin talks for a living.

She is presenter of the national social issues program Life Matters on ABC Radio National which you can hear Monday to Friday from 9am. Previously she was a team leader for 5 years on the media quiz show Good News Week on Network Ten and ABC TV. Her proudest media moment was her appearance on ABC TV's Play School as a silent clown called Plain Jane. In addition to her media work, Julie regularly facilitates panel discussions at conferences and public forums, primarily in the health, welfare and community services sectors. Julie has university qualifications in the arts, education and law - and is a lay member of the NSW Medical Board.

Who Should Attend?

General Practice

Primary and aged care

Community and mental health

Consumers and carers

Clinicians & Health Managers from all sectors of the health system including the Secondary, Tertiary areas.

Registration Information

All fees are quoted in Australian dollars (inclusive of GST). Payment in any other currency will not be accepted.

EARLYBIRD DEADLINE 11 June 2004
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AAQHC Member = AUD650.00
Non Member = AUD850.00
Day Registration = AUD 350.00
Join AAQHC* = AUD 760.00

FROM 12 June 2004
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AAQCH Member = AUD750.00
Non Member = AUD 950.00
Day Registration = AUD350.00
Join AAQHC* = AUD860.00

* AAQHC Membership: Includes your conference registration at the AAQHC member rate and one year's individual membership for AAQHC. For information about institutional membership please contact AAQHC.

REGISTRATION ENTITLEMENTS
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Entry to all sessions

Lunch daily

Morning and afternoon tea daily

Attendance at Welcome Reception

Conference satchel

Copy of Final Program and Abstract Book

Entry to the trade exhibition

REGISTRATION PAYMENT
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All fees quoted are in Australian dollars. Payments in any other currency will not be accepted. Registration cannot be confirmed until full payment is received. The Conference Secretariat can accept the following methods of payment.

Cheque/Money Order/Bank Draft - Please make payable to AAQHC 2004

Overseas delegates: Personal cheques will not be accepted and will be returned to sender.

Telegraphic Transfers - Telegraphic transfers will be accepted, free of fees, to the account listed below. To ensure prompt reconciliation please send a copy of the transfer record to the Conference Secretariat.

SWIFT Code: ANZBAU3M
BSB No: 013 606
Account No: 4999 98147
Account Name: Australasian Association for Quality in Health Care 2004 Conference
Bank: ANZ (Australian & New Zealand Banking Group Limited)
Branch: 3/338 Collins Street, Melbourne, VIC 3000 Australia

Credit Card - All major credit cards are accepted: American Express, Diners, MasterCard and Visa. Credit Card payments will appear as ICMS Pty Ltd on your credit card statement.

REGISTRATION ACKNOWLEDGEMENT
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Your registration will be acknowledged via facsimile or by post within 7 to 10 working days of receipt of the registration form. Registration fees are based on date of receipt of payment (not based on date of receipt of registration forms).

REGISTRATION ALTERATIONS
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Alterations to your registration will not be accepted by telephone.
Alterations must be in writing via:
1. E-mail: registration@icms.com.au
2. Facsimile: +61 3 9682 0288
3. Post: AAQHC 2004 Conference, c/- 84 Queensbridge Street, Southbank VIC 3006 Australia

ON-SITE REGISTRATION
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The Registration Desk will be open from Monday, 9 August 2004 and on-site registration will be accepted. On-site delegates are not guaranteed a Conference satchel.

REGISTRATION DESK
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Monday, 9 August 2004: 07:30 - 18:00
Tuesday, 10 August 2004: 07:00 - 18:30
Wednesday, 11 August 2004: 07:00 - 16:30

ANZCA MOPS

The 2^nd Australasian Conference for Safety and Quality in Health Care has been approved as a Major QA Meeting under the ANZCA MOPS Program. Participants can claim 3 QA points per hour under Code 211. The approval number for this meeting is 04116.

Continuing Professional Development Standards

Fellows of the Royal Australian College of Surgeons are able to claim Category 4 Maintenance of Knowledge and Skills credits. Fellows should maintain records of attendance, claiming one credit for each hour of course participation with a maximum of 7 points per day.

Maintenance Of Professional Standards

Fellows of the Australian and New Zealand College of Anaesthetists are able to claim 3 QA points per hour of course participation under code 211. Fellows are to maintain records of attendance to claim their MOPS with the college.

Social Program

WELCOME RECEPTION
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Date: Monday, 9 August 2004
Time: 17:00 - 18:30
Venue: Exhibition Hall, National Convention Centre
Cost: Included in full registration
Guest ticket: AUD55.00
Dress Code: Smart Casual

An invitation is extended to all delegates to attend the Welcome Reception. This informatl function will be great opportunity to network with old friends and new acquaintances. The evening includes light refreshments.

BREAKFAST WITH THE EXPERTS
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Date: Tuesday, 10 August 2004
Time: 07:30 - 08:30
Venue: Swan Room, National Convention Centre
Tickets: AUD50.00

Please note: Limited places are available so ensure you book for this popular event.

AAQHC CONFERENCE DINNER
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Date: Tuesday, 10 August 2004
Time: 19:00 - 23:00
Venue: Australian Institute of Sport, Leverrier Crescent, Bruce ACT 2617
Tickets: AUD100.00
Dress Code: Casual
Shuttle Bus: Included in cost. Further details will be available closer to the date.

The AAQHC Conference Dinner will defi nitely be a highlight of this year's social program. The Australian Institute of Sport provides an opportunity to dine in a setting surrounded by interactive sporting activities. The evening will include demonstrations conducted by AIS athletes. Delegates will be invited to participate in a variety of sports such as volleyball, soccer, wheelchair basketball and archery (archery is on display only). Please wear comfortable attire.

AAQHC BREAKFAST FOR AAQHC MEMBERS ONLY
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Date: Wednesday, 11 August 2004
Time: 07:30 - 08:30
Venue: Swan Room, National Convention Centre
Tickets: No Charge

Please Note: Limited places are available so ensure you book for this popular event. Register by including your AAQHC member ID on the registration form in the appropriate place.

Accommodation Information

ICMS Travel, as the official housing bureau for the Conference, has been able to secure discounted accommodation rates at selected hotels. Reservations need to be made before Monday, 5 July 2004. The room rates are per night and do not include breakfast. Accommodation will be allocated in order of receipt of bookings and payment. Each delegate should complete a separate accommodation form, a clear photocopy of the form is acceptable.

ARRIVAL TIME
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Please indicate on your registration form your estimated time of arrival at the hotel. Check-in time is usually between 13:00 to 15:00. Should you wish to guarantee your room is ready before the hotel check-in time, it is recommended that you book and pay for the room for the evening prior to your arrival. Failure to advise your arrival time may mean that your room
will be released.

DEPOSIT
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To secure your reservation a deposit equivalent to one night's room tariff is required. If paying by credit card, your details will be passed onto the hotel as a guarantee. The hotel may not initially deduct a deposit payment from your credit card but may charge you full payment at the time of checkout. Bookings cannot be made until ICMS Travel receives your payment or credit card details. Room rates are in Australian Dollars and include GST.

PAYMENT
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The Conference Secretariat can accept the following methods
of payment:

Cheque/Money Order/Bank Draft: Please make payable to ICMS Travel Trust.

Overseas delegates: Personal cheques will not be accepted and will be returned to sender.

Telegraphic Transfers: Telegraphic transfers will be accepted, free of fees, to the account listed below. To ensure prompt reconciliation please send a copy of the transfer record to the Conference Secretariat. Ensure your name and conference name are on your transfers.

SWIFT Code: ANZBAU3M
BSB No: 013 435
Account No: 3103 44706
Account Name: ICMS Travel Trust
Bank: ANZ (Australian and New Zealand Banking Group Limited)
Address: 307 Clarendon Street, South Melbourne VIC 3205 Australia

Credit Card: All major credit cards are accepted: American Express, Diners, MasterCard and Visa.

CHANGE OF BOOKING
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Alterations to your accommodation booking will not be accepted by telephone. Alterations must be in writing via:
1. E-mail: registration@icms.com.au
2. Facsimile: +61 3 9682 0288
3. Post: AAQHC 2004 Conference C/- 84 Queensbridge Street, Southbank VIC 3006 Australia

Please note the Conference Secretariat cannot accept new accommodation bookings or amendments to existing accommodation bookings after Monday, 5 July 2004. Accommodation amendments and bookings after Monday, 5 July 2004 will need to be made directly with the hotel.

CANCELLATION OF BOOKING
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Cancellations must be advised in writing to the Conference Secretariat. The deposit will be forfeited for all cancellations received after Monday, 5 July 2004, or if the room is not occupied on the advised date of arrival.

Accommodation Options

CROWNE PLAZA
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4.5 star

1 Binara Street, Canberra ACT 2601

Superior Queen - AUD149.00
Superior Twin - AUD149.00

The Crowne Plaza is within walking distance of the National Convention Centre and offers four and a half star amenities, including high speed internet access in all rooms.

WALDORF APARTMENTS
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4.5 star

2 Akuna Street, Canberra ACT 2601

Studio Apartment - AUD150.00
One Bedroom Apartment - AUD172.00
Two Bedroom Apartment - AUD222.00

Situated in the heart of the city the Waldorf Apartments offer stylishly designed, spacious accommodation decorated with timeless elegance. For the active at heart you may enjoy the heated indoor lap pool or external pool, the gymnasium and roof top half size tennis court.

OLIMS CANBERRA HOTEL
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4 star

Cnr Limestone & Ainslie Avenue, Braddon ACT 2608

Deluxe - AUD120.00

An elegant four star hotel, close to the city centre and within walking distance to all attractions.

Climate

August in Canberra

This month on average is one of Canberra's coldest of the year. However, winter in Canberra offers opportunities for ski enthusiasts to visit nearby resorts.

The city is a place to explore and enjoy, there is a vast array of entertainment, cultural and culinary experiences available. The city's harmonious blend of modern and historical buildings, the parks and gardens make Canberra a truly unique city in the world.